Please read our Privacy Policy carefully.
If you disagree with it, you should not use this website.
This Privacy Policy establishes how personal data is collected and managed, as well as the protection and security measures adopted when processing it.
Quinta do Fradinho – Agroturismo, Lda. recognizes the importance of privacy, so your information will never be sold to third parties.
We make every effort to create a safe and comfortable online space and, for this reason, we want to share with you our principles regarding your privacy.
This Privacy Policy may change depending on legislative requirements, so we advise you to visit this page periodically.

 

Responsible for data management

Identity: Quinta do Fradinho – Agroturismo, Lda.
Commercial Name: Quinta do Fradinho – Agroturismo, Lda.
VAT NUMBER: 517 803 844
Headquarters: Lugar de Rendufe s/n, 4970-673 Soajo
Telephone contact: +351.939209348
Email: geral@quintadofradinho.pt
Activity: Tourism, rural, agricultural, forestry and cultural development, through the provision of tourist accommodation in rural areas, residential tourism and agrotourism. Organization and promotion of tourist entertainment activities. Organization of events with or without catering and all kinds of related activities. Production, marketing and distribution of all types of agricultural products. Import and export of products and provision of services related to the activities carried out. Participation in other companies. Purchase for resale of real estate and management of own real estate.

 

Data management principles

When processing your personal data, we apply the following principles, in accordance with the requirements of the new European data protection regulation:

– Lawfulness, fairness and transparency
You will always be asked for your consent to process your personal data, specifying the purposes for which it is intended, with absolute transparency.

– Limitation of purposes
Personal data is collected for specific, explicit and legitimate purposes and will not be further processed in a way that is incompatible with those purposes.

– Data minimization
We collect and process only the personal data necessary to fulfill the defined purpose.

– Limitation of storage
Personal data is kept for the time necessary to fulfill the purposes of processing, and no longer.

– Integrity and confidentiality
Personal data is processed in a way that guarantees its security, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, adopting appropriate technical and organizational measures.

How is the data obtained?

The personal data we process comes from:
– Contact form.
– Newsletter subscription form.

What are your rights when you provide us with your data?

You have the right to
– Request access to their data.
– Request rectification or deletion of your data.
– Request a restriction on the processing of your data.
– Oppose the processing of your data.
– Request the portability of their data.
– Request the deletion of your data.

Users can exercise their rights described above at any time by emailing geral@quintadofradinho.pt .
You also have the right to complain with the Data Protection Authority, in this case the National Data Protection Commission, if you consider that the processing of your data infringes the regulations.

What is the purpose of processing your data?

We have different ways of collecting personal information for the following purposes:

Contact form

In this form, we request the following data:
– Name: for personalized processing.
– Company: for personalized processing.
– Email: to respond to your contact. For example, we may use this data to respond to your request for information, queries, complaints and comments of various kinds.
– Telephone: to respond to your contact. For example, we may use this data to respond to your request for information, queries, complaints and comments of various kinds.
– Message: so that we can give you the reason for your contact.

The data you provide will be stored on the servers of AlmourolTec, Serviços de Informática e Internet Lda, under the trade name PTISP, within the European Union. You can consult their Privacy Policy here.

Newsletter subscription form

In this form, we request the following data:
– E-mail: to send the newsletter you are subscribing to, as well as informative or promotional e-mails.
The newsletter consists of a selection of practical content that is sent free of charge and conveniently to your email address.
The data provided will be stored on the servers of Automattic Inc., based in the United States of America. You can find more information at https://wordpress.com/. Automattic Inc. processes your data for the purpose of providing its web platform services to our company.

Consent

The legal basis for processing your data is your free, specific, informed and explicit consent. In order to browse or interact with this website, consent to this Privacy Policy is required.

Storage

Personal data is kept in a form that allows the user to be identified only for the period necessary for the purposes for which it is processed, or until the user requests its deletion.

Who will have access to my data?

Some of the digital tools we use involve third parties. We share your data with the following entities (themselves under their own privacy conditions):

Google analytics

This is a web analytics service provided by Google, Inc. a company based in Mountain View, California, USA. Cookies are used to help us analyze the navigation of those who use our website.

Hosting

AlmourolTec, Serviços de Informática e Internet Lda, under the trading name PTISP, with its registered office at Estrada Nacional N.º 3 – 2250-028 Constância. More information at https://ptisp.pt/. The data is processed for the purpose of providing your web hosting services to our company.

Web platform

Automattic Inc., based in the United States of America. You can find more information at https://wordpress.com/. Automattic Inc. processes your data for the purpose of providing its web platform services to our company.

Browsing

When browsing our website www.quintadofradinho.pt, non-identifiable data may be collected, such as IP address, geographical location (approximately), site usage log and other data that cannot be used to identify the user.
Non-identifiable data also includes data relating to browsing habits; we use third-party services for this purpose. We use the information extracted from Google Analytics to analyze trends, manage the site and track users’ movements on the site.

Data security and confidentiality

We undertake to use the data confidentially and to use it only for the purposes for which it was collected.
We also undertake to take all measures to prevent alteration, loss, access or unauthorized processing, in accordance with current data protection regulations.
We cannot guarantee the absolute security of the Internet network, as it is subject to fraudulent access by third parties.
In the event of a security breach, we will notify the user without delay, providing all available and timely information relating to the situation.

Accuracy and veracity of data

You are solely responsible for the accuracy and veracity of the data you submit to our website, and Quinta do Fradinho – Agroturismo, Lda. is exempt from any liability in this regard.
The user guarantees and is responsible, in any case, for the accuracy, validity and authenticity of the data provided and undertakes to keep it duly updated. The user is responsible for providing complete and correct information in any form they fill in.

Acceptance, consent and revocability

The user declares to have been informed of the conditions contained herein, accepting and consenting to the processing of their data by Quinta do Fradinho – Agroturismo, Lda. for the purpose for which they are intended, specified in this Privacy Policy.
The consent given, both for the processing of data and for its termination, can be revoked at any time, under the terms set out in this Privacy Policy. This revocation will not be retroactive in any case.

Changes to the privacy policy

We reserve the right to amend this Privacy Policy in accordance with legislative or industry changes that may be implemented. In such cases, the changes will be announced on this page with reasonable notice of their implementation.

Electronic mail

We do not engage in SPAM practices, so we do not send commercial emails that have not been previously requested or authorized by the user.
The user has the possibility, in all the forms on this website, to give their express consent to receive our communications.

Document revised on 12/03/2025.
We thank you for taking the time to read this Privacy Policy.

The website quintadofradinho.pt uses cookies – small information files – to improve your browsing experience. By continuing, you agree to us doing so, unless you change your settings.

 

What are Cookies?

Cookies are small text files containing relevant information that are downloaded by your access device (computer, mobile phone/smartphone or tablet) via your browser when you visit a website. They are used to store and retrieve information about your browsing habits in order to personalise browsing according to your preferences.

Cookies, depending on how long the user stays on the page, can be categorised as session or permanent cookies. The first type of cookie expires when the user closes the browser. The second type of cookies expires when their purpose has been completed or when they are manually switched off.

This site uses cookies to collect statistical information in order to analyse the functioning of the site and users’ browsing experience, and to evaluate the effectiveness of advertising and promotional campaigns.

 

Cookies Used on the Site

• Session cookies: These are temporary cookies that remain in the browser’s cookie file until the browser leaves the web page, so there is no record of them on the user’s hard drive. The information collected by these cookies is used to analyse website traffic patterns, which allows us to improve the content and usability of the website.
• Analysis cookies: These are those that collect information about the user’s browsing experience on the website, anonymously, although sometimes they also allow a user to be identified, solely and unequivocally to obtain information about the user’s interests in the services provided by the website. These are processed by us or by third parties, making it possible to quantify the number of users and to carry out measurement and statistical analysis of how users use the site. We analyse your browsing on our website in order to improve the provision of the products and services we offer you.
• Advertising cookies: They are those which, when properly processed by us or by third parties, allow us to manage the offer of advertising spaces that may exist on the site more efficiently, being able to analyse your browsing habits and show you advertising related to your browsing profile.

 

Practical examples

• Own cookies: Used for Store Booking to keep the shop selected by the user.
• Session cookies:
  • They associate what you choose with the shopping basket;
  • Store category information to display pages more quickly;
  • Indicate whether you are currently logged into the site;
  • Indicate session IDs on the server;
  • Save the last products viewed;
  • Save information about searches;
  • Indicate whether the user authorises the use of cookies.
• Third-party cookies:
  • Used to distinguish users and sessions;
  • Used to determine new visits, sessions;
  • They store the traffic source to explain how the user arrives at our site;
  • Used to identify users and prevent fraudulent use of user data and protect user data from third parties;
  • Used to personalise advertising on Publisher networks;
  • Used to allow the site to remember browsing preferences, language, region, etc.
• Other cookies:
  • Web and video analyses;
  • Used to determine which server shows information to the user;
  • Used to track active sessions;
  • Used to determine whether cookies are active;
  • Used to measure user response time;
  • Used to identify how many times a user has visited us, what products they have bought and at what price; And also to know if it is the first visit to the site or not.

Disabling the use of Cookies on the Site

Although Quinta do Fradinho – Agroturismo, Lda., by default, optimises its website to take advantage of cookie information, the user, if they wish, can deactivate this configuration in their browser, and it is certain that they will not have such an intuitive interaction, obtained by virtue of this capture, which can be very useful and facilitating.

If you want to deactivate this option, you can find out how below:

• Google Chrome
• Internet explorer
• Safari
• Firefox

 

Effects of Deactivating Cookies

If you prefer not to allow cookies, you can deactivate them in the browser you are using and you will continue browsing.

All browsers allow the user to accept, refuse or delete cookies by selecting the appropriate settings on their browser. Users can therefore deactivate the use of cookies on this website at any time by modifying their browser settings.

However, it is important to note that deactivating cookies may prevent some web services from working properly, affecting, in whole or in part, pleasant and optimised browsing for the user.

 

Legislation

The processing of personal data of users and clients carried out by Quinta do Fradinho – Agroturismo, Lda., as well as the sending of commercial communications by electronic means are in accordance with the national and EU legislation in force, namely the General Data Protection Regulation.

 

List of cookies

Identity: Quinta do Fradinho – Agroturismo, Lda.
Commercial Name: Quinta do Fradinho – Agroturismo, Lda.
VAT NUMBER: 517803844
Headquarters: Lugar de Rendufe s/n
4970-673 Soajo
Telephone contact: +351 939 209 348
Email: geral@quintadofradinho.pt 

 

1. Services

By using our website, as well as by booking and using our services through our website or other partner sites, you agree to comply with and be bound by the following terms and conditions of use which, together with our privacy policy, govern your relationship with QUINTA DO FRADINHO – AGROTURISMO, Lda. – hereinafter referred to as QUINTA DO FRADINHO.

QUINTA DO FRADINHO offers Local Accommodation that promotes personal development, well-being and health through contact with nature and the local culture of Northern Portugal and Galicia.

Access to this site is permitted on a temporary basis and we reserve the right to withdraw or alter services and content without prior notice. We cannot be held responsible if, for any reason, this site is unavailable for a certain period.

QUINTA DO FRADINHO shall not be liable for any damages or losses that may arise from the use of any information contained on this site.

All intellectual property rights relating to the content and information provided (texts, images, brands and logos) belong exclusively to QUINTA DO FRADINHO and the copying, reproduction, modification or dissemination, in whole or in part, of the content of this website is expressly prohibited without the prior written authorization of QUINTA DO FRADINHO.

Accommodation 

QUINTA DO FRADINHO offers local accommodation in individual houses.

QUINTA DO FRADINHO is registered with RNET under number 164094/AL.

No meals are provided.

By booking accommodation at QUINTA DO FRADINHO, as well as during their stay, the Client agrees to the following terms and conditions:

1.1 Conditions for booking and staying in accommodation

These general conditions of participation are intended to establish the terms governing the relationship between QUINTA DO FRADINHO and the client.

Any booking is subject to and presupposes the reading, knowledge and acceptance of the general terms and conditions of participation described in this document.

To book accommodation at QUINTA DO FRADINHO, the client must be at least 18 years old.

The maximum number of guests per house is explained on the QUINTA DO FRADINHO website.

Only the client who made the reservation and their previously identified companions/clients will have access to the accommodation and other spaces, and there will be a penalty equal to double the amount of the stay if there are more people on the premises than the number reserved.

Access by any other person requires prior authorization from QUINTA DO FRADINHO.

All guests under the age of 18 must be accompanied by responsible adults throughout their stay at QUINTA DO FRADINHO.

Children up to 3 years old accompanied by their parents do not pay (cribs subject to price and availability).

Children over 3 years old in extra beds are subject to an additional charge.

It is forbidden to keep animals at QUINTA DO FRADINHO. The introduction by the Client of animals in QUINTA DO FRADINHO will allow us to promptly terminate the contract with the Client and force him to leave QUINTA DO FRADINHO without refunding the amounts paid for the accommodation during the contracted period of stay and charging a fine of double the amount of the stay.

Under the terms of Law no. 63/2017, in the facilities of QUINTA DO FRADINHO, with the exception of the areas duly identified outside, it is not permitted to smoke any tobacco products and/or their derivatives, namely electronic cigarettes. In the event of non-compliance, QUINTA DO FRADINHO reserves the right to charge between €50 and €500 in accordance with Decree-Law 37/2007.

We recommend civic-minded and non-abusive parking. QUINTA DO FRADINHO is not responsible for damage to third parties or theft of vehicles.

QUINTA DO FRADINHO reserves the right to expel customers who are acting in an unfair, offensive, discriminatory or threatening manner towards other customers or employees or persons.

It is forbidden to make changes to the organization of the space and equipment in the rooms and common areas.

It is forbidden to store dangerous items in the rooms such as weapons, ammunition, explosives, flammable materials, psychoactive substances or any other prohibited substances.

Hunting and fishing are prohibited.

It is forbidden to sell items in the QUINTA DO FRADINHO areas.

During your stay, it is forbidden to make noise that disturbs the rest of other guests and neighbors and to behave inappropriately. Customers must respect the quiet hours, from 23h00 to 07h00.

Failure to take care of and respect QUINTA DO FRADINHO’s spaces is strictly forbidden, and penalties may be applied at a charge.

In the event of damage, theft or loss of items belonging to QUINTA DO FRADINHO, QUINTA DO FRADINHO reserves the right to charge the full amount of the damaged/stolen or lost items.

The contracting of the accommodation offered by QUINTA DO FRADINHO by the Client is considered formalized when the reservation is made.

Reservations for QUINTA DO FRADINHO’s accommodation units are made by email at reservas@quintadofradinho.pt or by direct booking on QUINTA DO FRADINHO’s website and always imply pre-payment validated within the indicated period.

The number of guests per room is explained on the website. Reservations are considered in order of validation of prepayment and/or payment.

QUINTA DO FRADINHO, being in a forest area, is subject to failures in internet, television and mobile data communications. QUINTA DO FRADINHO will not be held responsible for any such situation, as it is not responsible for this.

1.2 Extra orders

Extra requests made by Clients should preferably be placed at the time of booking, in order to adjust details and associated costs, which will be charged to the Client. QUINTA DO FRADINHO cannot guarantee that all requests will be met, but every effort will be made to do so.

Reservations always presuppose full payment of the associated cost when they are made.  

Please note that all reservations will be charged in euros (local currency). The prices shown include VAT na taxes at the legal rate.

1.3 Cancellation policy

The client may cancel their reservation at any time, provided they expressly notify QUINTA DO FRADINHO in writing by emailing reservas@quintadofradinho.pt. 

If the customer cancels their reservation up to 45 days before the scheduled check-in date, they will receive a full refund, although they will be charged the costs of handling the amounts in question via payment platforms or banks.

The reservation is only considered valid once the amounts have been properly collected and on the date of proper collection.

Deposits are only refundable under the conditions set out herein, which will begin after the respective cancellation, and will take place within 14 working days.

The amount of the reservation after deduction of applicable costs will be credited to the Client’s bank account using the same payment method (i.e. debit card / credit card / net-banking) by which the reservation was made.

No refund or credit will be made for no-shows, without any exceptions.

In the event of a no-show, without prior notice, on the day of check-in, the Client will lose the right to the prepaid amount and will also be obliged to pay the remaining amount, if it is still outstanding, which will be debited from their credit card or, through notification sent by QUINTA DO FRADINHO, by email with payment instructions.

QUINTA DO FRADINHO reserves the right to cancel accommodation reservations on the following grounds:

ENVIRONMENTAL AND NATURAL PHENOMENA: such as floods, fires, earthquakes, storms or other serious climatic and geographical events that put public health and the physical and psychological exposure of participants at risk. It should be noted that minor atmospheric changes, such as light or moderate rain, fog, heat or other unseasonable weather conditions, are not considered grounds for cancellation.

SOCIAL AND ECONOMIC CONDITIONS: such as strikes by services directly or indirectly associated with the execution of the program, pests, epidemics and global pandemics, among other elements that put public health and the physical and psychological exposure of participants at risk. In this cases, the client will have the sole and exclusive right to a single refund of the amounts paid in the meantime.

The notification of cancellation must be given at least 24 hours before the date of the event and QUINTA DO FRADINHO will not be held responsible for any personal expenses incurred by clients, such as airline tickets or other travel expenses.

We recommend that you take out travel insurance to cover unforeseen circumstances that may cause your booking to be canceled. 

2. Client

The Client is responsible for the veracity and reliability of the data and information provided to QUINTA DO FRADINHO, namely for insurance purposes.

The Client is fully responsible for their individual conduct during the entire period of time in which they use the services they have contracted with QUINTA DO FRADINHO, and will be held liable for all damages and/or losses of any nature that are a consequence of their conduct or behavior.

The Client is also responsible for their own safety when circulating within QUINTA DO FRADINHO. QUINTA DO FRADINHO is located in a typical area of the Alto Minho, characterized by steep slopes and narrow terraces. QUINTA DO FRADINHO has several areas with high unprotected walls, as well as boulders, and the Client must keep a distance from the edges, use the paths for safe circulation and keep a close eye on children and other minors in their care at all times. Also, because this is a working farm and the Client is allowed free movement, there are tools and implements on the property and agricultural plants which should not be handled and from which children and other minors should keep their distance. 

Likewise, the harvesting and ingestion of plants from QUINTA DO FRADINHO must be prevented, as some may be toxic, and the Client and minors in their charge must act sensibly around any animals, with shouting and threatening gestures being prohibited, with a view to the safety of people and animals. 

The Client also undertakes to scrupulously respect and comply with all instructions given by QUINTA DO FRADINHO and/or its employees, including good environmental practices in all nature tourism activities.

The Client assigns, free of charge, all rights to use their image to QUINTA DO FRADINHO, waiving any right to receive any amount or value that may be earned from broadcasting or advertising rights, promotions, or any other means.

QUINTA DO FRADINHO is free to use the images recorded and collected in the course of its activities for professional or other purposes deemed appropriate.

Citizens belonging to the European Union must have their personal or family documentation in good order (ID card, passport, military documentation, authorization for minors, visas, vaccination certificates and any others that may be required, as well as a European health insurance card).

Citizens of non-EU countries should consult the embassies/consulates of their countries of origin for specific information on the documentation required for travel.

3. Insurance

QUINTA DO FRADINHO’s liability for accommodation is guaranteed by:

CIVIL LIABILITY INSURANCE (Activity: Local Accommodation): Civil Liability Insurance with Companhia de Seguros Ocidental policy no. RC78759697, in the amount of 75,000 euros, under the terms of the legislation.

4. Payments

The Participant can pay for the services using the options available on the website.

Bank transfer details:

IBAN PT50 0033 0000 4572 5915 1400 5

BIC: BCOMPTPL

Holder Name: QUINTA DO FRADINHO – AGROTURISMO, LDA

There may be other forms of payment, provided they have been agreed in advance with QUINTA DO FRADINHO.

Any charges levied on QUINTA DO FRADINHO by the Banks, in the context of payments made or refused, must be reimbursed by the client within seven (7) days of receipt of the summons sent.

5. Alternative dispute resolution

Under the terms of Law no. 144/2015 of September 8, in its current wording, we inform you that the participant may resort to the following Alternative Dispute Resolution Entities:

Customer Ombudsman for Travel and Tourism Agencies: www.provedorapavt.com

Arbitration Commission of Turismo de Portugal: www.turismodeportugal.pt

6. Complaints

Your opinion is important to us. If you have any suggestions or complaints, please do not hesitate to make them, as this will be the best way of improving our service and resolving any disputes to your satisfaction.

QUINTA DO FRADINHO has a complaints book in electronic format.

7. Validity

This document is valid for the duration of the accommodation.

8. Law and jurisdiction

The invalidity of one or more of the foregoing provisions shall not affect the validity of the remaining provisions. The invalid provision will be replaced by the valid provision, as close as possible to the commercial and legal intentions of the parties, or if this is not possible under current Portuguese law.

Any dispute relating to the same shall be governed by the Portuguese legislation in force, with the Courts of the district of Viana do Castelo having jurisdiction.

NOTE:

These Terms and Conditions may be supplemented and/or amended, with due notice being given.

In the event of a dispute, we would like to inform you that the consumer can turn to the Alternative Dispute Resolution organisations identified on the consumer portal, on the following website www.consumidor.pt, or Online Consumer Dispute Resolution identified on the website https://webgate.ec.europa.eu/odr.

The alternative dispute resolution organisations that currently exist are the following:

CNIACC – National Consumer Conflict Information and Arbitration Centre
Generic competence
E-mail: cniacc@unl.pt
Web: https://www.cniacc.pt/pt

Algarve Consumer Conflict Information, Measurement and Arbitration Centre
Geographical area covered – contracts signed in the District of Faro
E-mail: apoio@consumidoronline.pt
Web: http://www.consumidoronline.pt/

Consumer Conflict Arbitration Centre of the District of Coimbra
Geographical area covered – contracts signed in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
E-mail: geral@centrodearbitragemdecoimbra.com
Web: http://www.centrodearbitragemdecoimbra.com

Lisbon Consumer Conflict Arbitration Centre
Geographical area covered – contracts signed in the Lisbon Metropolitan Area: Lisboa, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra e Vila Franca de Xira.
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: http://www.centroarbitragemlisboa.pt

Porto Consumer Information and Arbitration Centre
Geographical area covered – contracts signed in the Porto Metropolitan Area: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde e Vila Nova de Gaia.
E-mail: cicap@mail.telepac.pt
Web: http://www.cicap.pt

Vale do Ave Consumer Conflict Arbitration Centre / Arbitration Court
Geographical area covered – contracts signed in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho e Vizela.
E-mail: triave@gmail.com
Web: http://www.triave.pt

CIAB – Consumer Information, Arbitration and Conflict Centre

Geographical area of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho e Vila Verde.
Email: geral@ciab.pt
Web: http://www.ciab.pt

Madeira Consumer Conflict Arbitration Centre
Email: centroarbitragem.sras@gov-madeira.pt
Web: https://www.madeira.gov.pt/cacc